Employment Type:

Part time

Shift:

Evening Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: 

MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center 

MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation 

MercyOne Oelwein Medical Center, Community Level IV Trauma Designation 



With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. 

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Join the MercyOne Family! We are looking to hire a Telecom Attendant!

As a Telecom Attendant at MercyOne, you will

Receive and answer incoming calls, ascertains caller's needs, transfers calls accordingly and/or takes message for appropriate office or providers. Provides high-level customer service for MercyOne Northeast Iowa. Adheres to MercyOne's performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of MercyOne

Receives incoming calls for MercyOne Cedar Falls, Oelwein and Waterloo.

• Answers calls within three rings.

• Always have a smile in your voice to be the first contact for consumer.

• Answers all incoming calls, ascertains caller needs and directs accordingly. Records messages from callers and disseminates information.

Provides customer service.

• Answers calls from external and internal customers.

• Maintains sensitivity, compassion and empathy to callers’ needs.

• Offers alternatives to callers.

• Refers callers when appropriate.

• Maintains knowledge of all MercyOne Northeast Iowa hospitals and numerous clinics.

Assists offices in handling large volume of calls via answering service.

• Answers calls within three rings.

• Answers all incoming calls, ascertains caller needs and directs accordingly. Collects consumer demographic information to leave message for office and/or provider.

• Maintains high level of customer service for all customers, including consumers, families, providers and colleagues.

• Communicates with diplomacy and assertiveness.

• Ensures adherence to provider's instructions.

• Refers consumers seeking medical judgments.

Responds to emergency/stat calls and panic alarms.

• Answers calls immediately according to code policy.

• Record all information and document all information correctly.

• Ensures information is correct.

• Announces emergency alarms/stat calls over public address system.

• Contact appropriate providers and colleague via pager and/or phone.

• Notify police department when needed.

Education:

Highschool diploma or Equivalent (GED)

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.