Overview

The Front Desk Agent is responsible for providing courteous front desk services to guest by delivering products and services that result in a pleasant hotel stay and overall gaming experience.

Qualifications

Experience, Education, and Certifications

• High school diploma or general education degree (GED) is required
• 6 months of Front Desk/Hotel Operations experience
• Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction
• Must have exceptional phone etiquette
• Must be able to work standing for long periods of time
• Must be technologically savvy and be able to operate and enter information into a computer
• Must possess basic math skills necessary to accurately calculate and process guest payments
• Must be able to follow procedures in standard situations in which specific steps are involved

Additional Requirements:

• Ability to work flexible schedules, including nights, weekends, and holidays as required.
• Must possess strong mathematical skills specific to position responsibilities.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

Essential Job Functions: - Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack. - Running alert date reports - Reviewing out-of-order and off-market rooms on a daily basis for validity. - Answering incoming phone calls and responding to guest requests. - Responding to guests checking out via video check-out. - Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates. - Perform other duties as assigned.