Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Senior Manager, Marquee Engagement is responsible for executing and scaling the Marquee engagement model across our APAC and Japan Marquee business, delivering a consistent, high-impact experience for the company’s most strategic customers.

This role operationalizes the global Marquee strategy at the GEO level, partnering closely with sales, account, and cross-functional teams to coordinate executive engagement, drive disciplined execution, and support customer outcomes and revenue growth. The role does not own global strategy, but is accountable for high-quality, repeatable execution across the regional Marquee portfolio.

The ideal candidate is a strong operator with executive presence, excellent cross-functional leadership skills, and a proven ability to manage complex programs in matrixed environments.

Key Responsibilities

Execute and Scale Marquee in the GEO

• Execute the global Marquee strategy across assigned GEO accounts, ensuring consistent delivery and adherence to global standards.
• Implement and manage standardized engagement models, operating rhythms, and playbooks.
• Own the end-to-end Marquee engagement lifecycle for GEO customers, from planning through execution and follow-through.
• Ensure a high-bar, white-glove experience across all Marquee engagements.

Partner with GEO Sales and Marquee Leadership

• Act as the primary Marquee execution partner to in-GEO Marquee sales leadership responsible for revenue outcomes.
• Partner closely with sales, industry, product, CEG, Inspire, and partner teams to orchestrate integrated customer engagements.
• Provide day-to-day program leadership, coordination, and prioritization across multiple concurrent Marquee initiatives.
• Proactively identify and help remove execution blockers impacting pipeline progression, deal velocity, and customer momentum.

Drive Executive Engagement and Customer Outcomes

• Support executive-to-executive engagement across top GEO accounts, including C-suite and senior leader interactions.
• Align customer business priorities to the Marquee portfolio and roadmap to support multi-pillar expansion.
• Track engagement health, risks, and outcomes across the GEO Marquee portfolio in partnership with the Marquee Success Lead.
• Surface insights, risks, and best practices to global Marquee leadership to support continuous improvement.

Success Metrics

• NNACV growth across Marquee accounts, with Marquee outperforming traditional enterprise growth rates.
• Consistent execution of Marquee engagements aligned to global quality standards.
• Increased depth of executive engagement and customer satisfaction.
• Acceleration of pipeline progression, deal velocity, and multi-pillar expansion.
• Clear visibility into engagement health, risks, and outcomes across the GEO portfolio.

Qualifications

• 7–10+ years of experience in enterprise sales, program management, consulting, customer success, or related roles.
• Proven ability to engage effectively with senior customer and internal stakeholders.
• Strong experience managing complex, cross-functional initiatives in a matrixed organization.
• Demonstrated ability to translate strategy into disciplined, repeatable execution.
• Excellent communication, stakeholder management, and organizational skills.

Preferred Experience

• Experience supporting strategic or named enterprise accounts in a regional or global capacity.
• Background in strategic or large-scale program execution.
• Familiarity with enterprise technology platforms, ecosystems, or transformation initiatives.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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