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Here's a job description for an IT E-Banking Support role at PT Bank CTBC Indonesia:

IT E-Banking Support**

Job Summary**
We are seeking a dedicated and technically proficient IT E-Banking Support professional to provide essential technical assistance and support for our corporate e-banking platforms. This role is crucial in ensuring the seamless operation and optimal performance of our online banking services for corporate clients.

Job Responsibilities**
* Provide first and second-level technical support for PT Bank CTBC Indonesia's Corporate Internet Banking platforms, addressing inquiries and resolving issues from corporate clients and internal stakeholders.
* Diagnose and troubleshoot technical problems related to e-banking applications, user access, transaction processing, and system integrations.
* Utilize data query tools and techniques to investigate and resolve complex issues, extract relevant information, and generate reports as needed.
* Collaborate with internal IT teams, product development, and business units to escalate and resolve high-priority issues, ensuring timely communication and follow-up.
* Assist in the testing and implementation of new e-banking features, enhancements, and system upgrades.
* Maintain comprehensive documentation of support cases, resolutions, and common issues to build a robust knowledge base.
* Educate corporate clients on the effective use of e-banking features and functionalities.
* Monitor e-banking system performance and proactively identify potential issues or areas for improvement.
* Adhere to all IT security policies, banking regulations, and compliance standards.

Job Qualifications**
* Proven experience in IT support roles, preferably within the banking or financial services industry.
* Strong understanding and hands-on experience with Corporate Internet Banking platforms and functionalities.
* Proficiency in data query languages (e.g., SQL) and tools for data extraction, analysis, and troubleshooting.
* Excellent problem-solving skills with the ability to analyze complex technical issues and provide effective solutions.
* Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
* Customer-centric approach with a commitment to providing exceptional service.
* Ability to work independently and as part of a team in a fast-paced environment.
* Familiarity with ITIL best practices or other relevant IT service management frameworks is a plus.